Terms & Conditions

BOOKING PROCESS

Bookings can be made by telephone in person, via Email or (securely online through our websites when enabled).
All Party bookings require a deposit of £50.00p (or £5.00 per person for a group of 10) (Corporate Deposits are £25 % of the total cost of the event) on booking to hold the date and time requested. This is non-refundable. On completion (in person) we will provide you with a receipt, and confirmation of booking letter / Contract. On completion via telephone we will then send you an ‘Activation Email’ to make absolutely sure that your booking is correct and that you understand the terms under which you have booked. You must reply to this email for your booking to be placed as requested. Any delay in your reply could result in you losing your preferred date and time. When you book online, (when available) you provide all the details of the package you require and are requested to acknowledge that you have read and understood the terms and conditions as detailed. Please read the terms of your booking carefully. When booking online the minimum deposit is taken automatically. If your event is within 31 days the full amount will be taken. If the requested activity carries a full payment on booking requirement, this will be detailed on the website (see section 4 for activities that always require full payment at the time of booking). If booking over the phone you will be advised accordingly.
Your payment prevents others from booking this  event on a specific time on a specific date and is therefore subject to our cancellation policy (as detailed in section 8 of these terms and conditions). This is in line with Regulation six within the Distance Selling Regulations issued by the Office of Fair Trading. In relation to accommodation or other supplies your payment holds these supplies for you and prevents other prospective customers from booking them and therefore are also subject to the cancellation policies as described.
On receipt of the required payment, you will receive confirmation of your booking and a receipt for your payment, which will have the address and phone number of the venue and any other relevant information. No map is supplied. We advise that the postcode given is used to generate a map online using Google Maps or Multimap.co.uk. If you do not receive a full address for the venue on your receipt it is your responsibility to contact us immediately and request these details. If you fail to do this and cannot find the venue you accept full responsibility. We can be contacted by phone or by email during normal working hours: Monday to Friday 09:00 to 17:00 Saturday 09:30 to 15:00 Please give full details of your booked event.
The full balance becomes payable no less than 31 days prior to the date of your event. If an online booking is placed within 31 days of the requested booking date full payment is taken automatically if we can place your requested package or the most suitable package for your group size, type and age, within a two hour period either way of the time you have specified. If it is not possible for you to take part in the activity other than the exact time you have specified online, you must state this in the notes section otherwise we will place your activity as outlined above.
If you have paid your deposit by card, your balance payment will automatically be taken from the same card unless you advise us otherwise no later than 31 days prior to your event date. If you wish to pay the balance by any other means we must receive this payment no less than 31 days prior to the date of your event having notified us of this change in payment method in writing to Bookings, Battlefield South, 11 Sixth Avenue, Cosham Portsmouth Hants PO6 3PD or email info@battlefieldsouth.co.uk  No reminders are issued. Your booking will be automatically cancelled and you will lose your deposit if your balance payment is not received on or before this deadline. This also applies to all declined card transactions.

CANCELLATION CHARGES

Once we have taken your deposit and your booking is confirmed with the venue your right to cancel without penalty ends: The terms of cancellation are as follows:
Once a deposit is taken and your booking is confirmed with the venue: Loss of deposit
31 days or more prior to the event: Full refund of monies paid less deposit.
31 days or less prior to the event: No refund.
Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by us. If you have not received an acknowledgment in writing, we have not received your cancellation and your booking remains in place.
If catering or any other supply is included in the package, this may also be subject to cancellation charges.
The 31 day rule includes weekends and bank holidays.
Any reduction in numbers must also be confirmed in writing and acknowledged in writing by us to be considered valid.
Any changes in participant numbers are subject to the same cancellation charges as stated above.
Verbal changes and cancellations are not accepted in any circumstances.
BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES
If a venue cancels due to bad weather or any other unavoidable circumstances, your booking will be rescheduled to a mutually convenient date for you and the venue. You can chose a date up to three months after the original booked date. This is arranged between us, the venue and you.  If a cancellation is due to a venue closing or becoming unsuitably qualified to remain on our network, we will offer you at a similar venue nearby. Bookings at all-weather venues will not be eligible for a refund if the venue is prepared to run the session. A customer decision not to take part in these circumstances will result in it being deemed that they have cancelled their booking and such action will be treated as a normal cancellation and charges as stated will apply.

GROUP BOOKINGS

Discounted bookings for large groups are priced on the number of participants. A large group is classed at 20 participants and over. Should you reduce your group size at any time prior to the event your booking will be re-priced accordingly and further charges may apply. If the reduction causes your group size to fall below the minimum requirement, the price for the minimum group will still be charged regardless of attendees. In addition to the re-pricing, cancellation charges, as outlined above, apply to each person that is cancelled in a group booking. Please note that an existing booking that does not qualify for a discount at the time of booking cannot automatically change this status by the addition of extra participants at a later date. A booked “team” classified event can have further teams added to their booking if there is availability but cannot increase their existing team sizes at a later date. If a reduction in a group size results in the venue cancelling your event you will still be subject to the cancellation charges as detailed in these terms and conditions.

ARRIVING LATE

All our venues require participants to be ready to take part in the activity 20 minutes prior to a designated “start-time” to enable a full safety briefing to take place. The time you receive on your confirmation is your “start time” with a recommendation to arrive at the venue 20 minutes prior (some venues require you to be there even earlier, so please check this). Please ensure that you follow the guidelines of arrival times. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods. It is unlikely that customers will be allowed to participate if they have missed the pre-session safety briefing. Some of our venues will make an exception to this and provide individual safety briefings, but this in entirely at the individual venue’s discretion and cannot be guaranteed. No participant may take part in any activity without first attending a safety briefing as designated by the individual venue. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and the venue will turn you away, particularly if they have a busy schedule to meet. This is their right to do so. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue.

EXCLUSION FROM VENUE

The venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age, or are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff , or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.
Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. We will not become involved in such matters other than to supply the venue and authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities.

PERSONAL SAFETY / HEALTH REQUIREMENTS

Whilst all our activities are as safe as they can be given their inherent physical dangers, it must be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must satisfy yourself before taking part that you and the members of your groups have listened and understood all safety instructions and are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the venue immediately. You are advised not to attempt to go beyond your capabilities or engage in risky or daring behaviour. All physical activities by definition involve an element of risk so it is a given that you undertake the activity with the full understanding of this and accept responsibility for your own safety and the risks involved in taking part together with that of any minors for whom you have responsibility. In the case of more than one person taking part under one booking it is a given that the person booking the group with us has relayed the details of the activities to the group and that the individuals in the group have acknowledged the possible risks involved and that they have agreed to take part on this basis. You are advised to ensure that your personal insurance cover is up to date and that you are covered for taking part in such activities for your particular circumstances and health. Before taking part in any of our activities you must be physically and mentally fit and be capable of taking instructions. You will be asked to sign our release and rental agreement (disclaimer) before taking part in any activity to say you are mentally and medically fit and well. If you are in any doubt you must check with your GP prior to making any booking. If you refuse to sign a disclaimer you will not be able to take part and such an action will be treated as a cancellation.

ACTIVITY DESCRIPTIONS / RESTRICTIONS

All the activities featured on our websites are described in as much detail as possible and are correct at the time each booking is made. All prices are per person unless specifically stated otherwise in your activation email. All timings for activities are the total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration. When we receive notification of any changes we amend our websites accordingly as soon as possible. These changes can be made for various reasons including but not limited to health and safety considerations, loss of a facility or changes to the venue’s product range. We have no control over such changes. Only if these changes make a significant difference to the product that will be delivered to an existing booking will you be informed. If the change involves a different format of the same activity then we do not consider this to be significant. If a change to an activity is made on the date of delivery and you are not happy with the change you must take this up with the venue. Our Advisors will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including height, weight and age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.

VENUE CHANGE

If for any reason a venue cannot take your booking after it has been booked, we will change your booking to a nearby venue offering the same or a similar package. You will be notified of any such change as soon as we are made aware that the venue, with whom you are booked, cannot fulfil the booking. Should you decide to cancel your booking in this instance, a full refund will be given. If we receive a request from you that you wish to change the venue for your activity this will be treated like a new booking as we will have to cancel the venue holding your original booking, which will incur cancellation charges as outlined above.

LATE START

Due to the nature of our activities, unforeseen circumstances can delay the start of an event. In all cases the venue will endeavour to minimise your inconvenience and will offer you a later start time or, in some cases, an alternative date. The action taken will be dependant on the circumstances surrounding the situation. As such incidences cannot be predicted your understanding is appreciated. Should you choose not to accept the alternatives offered to you and do not take part in the activity either on the same date at the time offered or the alternative date, we cannot offer any recompense. All communications as a result of such circumstances should be with the venue directly as it will be deemed that we have fulfilled the booking with you and that a new contract / agreement has been entered into between you and the venue in question in regards to the delivery of the activity.

COMPLAINTS

If, on arriving at the designated venue, you are dissatisfied with your booked activity in any respect, then you must speak to the activity provider on the day. We do not consider it to be reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, be that willingly or with reluctance, either the booked activity or a replacement offered by the venue on the day it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date will not be considered.  Unless the complaint is in regards to the booking process, all complaints in regards to the quality and provision of the activity, including but limited to start times, safety briefings, equipment condition, length of activity, must be directed to the provider. Please make a note of the contact name and all details at the venue. Photos should also be taken as proof of your complaint. Should you have a genuine complaint against our handling of the booking process, please email customer services (Click Here)!. All communications with Customer Services must be made in writing. This ensures that all aspects of the communication between us are clear and unambiguous. Once we receive your complaint we will investigate your claim and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.

REFUNDS

Should you be deemed eligible for a refund then this will be for the agreed amount with the absolute maximum amount being the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any applicable refund.

VOUCHERS

Vouchers can be purchased from our websites or by phone. You can choose the type of delivery, by post or email, as you book online or over the phone. If you do not receive your voucher you must contact us immediately. If you do not contact us within 10 days of the purchase date in this regard, it will be deemed that you are in possession of your voucher and any subsequent requests for a duplicate will not be considered. Should a duplicate be issued, the original voucher automatically becomes void. Admin fees may apply.

REDEMPTION

You must redeem your voucher prior to the expiry date specified on your voucher or your voucher will be automatically logged as expired and no redemption will be possible. In order to redeem a voucher you will require the Unique ID & Expiry Date printed on the front of the voucher this is your redemption validation information. Using this information vouchers should be redeemed via our office only. It is the bearer’s responsibility to keep this information safe as, once redemption has been processed using the redemption validation information further attempts at redemption using the same information cannot and will not be authorised.
Voucher redemption against a particular activity on a particular date is strictly subject to availability at the time of booking and cannot be guaranteed. Please book early to avoid disappointment.

Redeemed Vouchers

Once a voucher has been used to make an activity booking voucher terms and conditions no longer apply. Booking terms and conditions are then applicable. These are detailed in the terms and conditions printed here.

Expired Vouchers

Each voucher has an expiry date printed clearly on the voucher. Unless you have extended your voucher as below, once you reach your expiry date the voucher becomes invalid. No exceptions can be made.

Extension of Validity

You may extend your vouchers validity online at this address (when available): WWW.battlefieldsouth.co.uk or via Email (Click Here) !. There is a fee of £4.99 per voucher and only un-expired vouchers that have a minimum of one week’s validity remaining may be extended. The extension is for a further 1 months. All vouchers conditions apply to extended vouchers. A voucher can be extended 3 times only. Paying for an extension on a voucher gives the holder an extended period of validity; it does not increase the value of the voucher.

Lost Vouchers

We do not accept responsibility for lost vouchers or for any other person gaining access to voucher information and redeeming it in your place. The possession of any valid voucher details by any person gives them the right to redeem that voucher. There are no exceptions.

Venue / Activity Specific Vouchers

If your voucher is for a specific activity or venue and we cannot accommodate you at that particular venue or for that particular activity for whatever reason we will offer you an alternative at the nearest venue. The alternate will be the nearest match to the specified activity. If you decide not to take advantage of the alternative we will refund monies paid. Any refund will be paid back onto the original card used to purchase the voucher. Please note that if you have accepted the alternative offered and a booking is in place voucher terms and conditions no longer apply. You then have a booking and Booking terms and conditions apply as detailed here.

Cash / Credit Value

Our vouchers do not have any cash or credit value other than as payment or part-payment towards an activity as detailed on our websites. Should the value of the voucher exceed that of the activity chosen, no cash refund or credit is given against the balance. Should the voucher value not be sufficient to cover an activity because of a price increase, the bearer will be expected to pay any outstanding balance before the booking can be made.

Free Gifts

When we choose to provide a customer with a free gift, no recompense and / or replacement are offered in any circumstances in response to a complaint.
Voucher / FOC Promotions
Vouchers are classed as ‘open so you can use them as part-payment for any activity published on our website
Only one discount voucher can be used against any one booking,
Discount vouchers are valid only when used against fully published price,
No offer can be combined with any another offer unless stated,
Free places are offered on the basis that they are identical to the value and format as booked by the whole group

OFFICE OF FAIR TRADING & TRADING STANDARDS

This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.

DATA PROTECTION

The Company complies with the principles of the Data Protection act 1998. Those principles require that data be:
Fairly and lawfully processed
Processed for limited purposes
Adequate, relevant and not excessive
Accurate
Not kept longer than necessary
Processed in accordance with the data subject’s rights
Secure

TRADEMARKS & BRAND NAMES

All our brands are well known within the UK and have acquired both registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use of our brands will be dealt with by law.

OUR TERMS

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
All clauses of these Terms and Conditions stand-alone so that if any clauses are found to be invalid, it does not affect the validity of any other clause.
These terms and conditions are subject to English Law.